We aim for the early resolution of your concerns or complaint and where necessary, conduct thorough, impartial and fair investigations. You will receive a response within 24 hours to obtain more details about the issue.
Complaints give us valuable information we can use to improve customer satisfaction and may also prevent the same problems that led to the complaint from happening again.
For our staff, complaints provide a first-hand account of the customer’s views and experience and can highlight problems we may otherwise miss. They can give our customers a form of redress when things go wrong, and can also help us continuously improve our services.
Of course, you can also leave feedback about a positive experience which we will be sure to pass on to the relevant staff.
Your feedback will ensure we keep the customer experience at the heart of our service
Please read the following terms carefully. By participating in any class, activity or using any equipment provided by Nepean Area Disabilities Organisation (the Owner) you consent to, and agree to release the Owner from liability according to, these terms. Unless the Owner notifies you otherwise, this waiver and release will apply to all activities undertaken by you at Share My Ability (the premises).
You acknowledge that:
To the extent permitted at law, you release and hold the Owner (and where applicable its, directors, employees and representatives) harmless from any liability, cost, expense, damages or claims (including claims of negligence) arising from or which may be suffered or incurred in connection with your participation in any sessions or activities provided by the Owner.